Q&A

HOW LONG DOES DELIVERY TAKE?

Delivery in Lithuania takes 1–3 business days, within the European Union – 2–10 business days, and worldwide – up to 30 days after the parcel is prepared. Parcel preparation time is 1–2 business days. Orders are shipped via LP Express, DPD, or Omniva parcel terminals, or registered mail. Courier delivery is also available upon request.

DO YOU MAKE CUSTOM JEWELRY?

Absolutely. I create rings, earrings, necklaces, bracelets, facial jewelry, tooth jewelry, and more. I work with silver, gold, or platinum and can also reuse your gold (any color or fineness, as it will be refined before use). I primarily use natural gemstones and semi-precious stones but can also set your sentimental stone.
You’re welcome to inquire about engagement or wedding rings via email: a.sotvaraite@gmail.com

HOW SHOULD I TAKE CARE OF MY JEWELRY?

All jewelry should be protected from mechanical impact (dropping, hitting, etc.) and chemical exposure (household cleaners, chlorine, etc.). Clean your jewelry only with a soft toothbrush and mild liquid soap. It’s recommended to store pieces separately to prevent scratching. Every 6 months, I recommend having your jewelry professionally cleaned and the stone settings checked. Silver naturally oxidizes – this is a normal reaction. To minimize oxidation, avoid humid environments and clean your jewelry with a silver polishing cloth.
Please note: natural stones require different levels of care – some are more delicate, may scratch easily, or are not suitable for ultrasonic cleaning.

CAN I RESIZE A RING?

Yes, most rings can be resized. All gold rings can be made slightly smaller or larger. Most silver rings can be made larger; only some can be made smaller. Resizing costs range from €20 to €50.

CAN I ENGRAVE JEWELRY?

Yes, I offer laser engraving for pieces made in my studio. If you'd like to personalize your jewelry, contact me at a.sotvaraite@gmail.com.

HOW WILL MY JEWELRY BE PACKAGED?

All jewelry is packaged in elegant Aiste Sot branded boxes and arrives ready to gift. You can also request additional gift wrapping in a paper bag or velour box.

CAN I BRING MY JEWELRY FOR REFRESHING?

Yes, once a year you can bring back your Aiste Sot piece for a free professional cleaning and polishing.

WHAT WARRANTY DO YOU OFFER FOR YOUR PIECES?

All jewelry comes with a 2-year warranty in accordance with consumer protection laws.

DO YOU SHIP INTERNATIONALLY?

Yes, international shipping is available to most countries via registered mail through Lithuania Post. A signature is required upon delivery.

DIDN’T FIND YOUR QUESTION HERE?

Feel free to reach out via email at a.sotvaraite@gmail.com – I’ll be happy to help!